FAQ - FREQUENTLY ASKED QUESTIONS
How do I download sample packs?
Free Packs:
Go to Store → Free Downloads.
Click Download on the pack you want.
Enter your email (optional) and hit Get Link.
You’ll receive an instant Google Drive link—no waiting, no heavy server load.
Purchased Packs:
After checkout you’ll see a Download button on the Order Confirmation page.
You’ll also get an email with your unique download link.
Click the link to download—links never expire, and you get up to 5 re-downloads per purchase
What payment methods do you accept?
We support all major international gateways:
PayFast (ZAR, EFT & cards)
PayPal (USD/EUR/GBP etc.)
Stripe (international credit/debit cards)
Your payment is processed securely—Youngerstudios never stores full card details.
What is your refund policy?
Due to the nature of digital goods, all sales are final once your download link is delivered.
However, if your files are defective or you receive the wrong product, contact us within 7 days and we’ll issue a full refund or replacement.
How do memberships work?
Free Membership: Instant access to exclusive free sample packs and your subscriber-only Discord channel.
Paid Memberships: (R10, R50, R100/month tiers) grant early‑access drops, member‑only FLPs, and personal feedback.
Memberships auto‑renew each month. You can cancel at any time—access remains until the end of your billing cycle.
How do I cancel my membership?
Log into your account at My Account → Subscriptions.
Click Cancel Subscription on the active plan.
You’ll keep access until the next billing date; no further charges will occur.
Can I use these samples in commercial projects?
Yes! All packs are released under a royalty‑free license. You may use them in any commercial or personal music productions—just do not repackage or resell the raw audio files.
I’m having trouble downloading—what should I do?
Check your spam/junk folder for the link email.
Make sure you’re logged into the same email you used at checkout.
Try a different browser or disable any ad‑blockers.
Still stuck? Contact us at support@youngerstudios.co.za and include your order number or screenshot of the issue.
What file formats are included?
All audio is delivered as WAV (44.1 kHz, 24‑bit) for full quality, plus MP3 previews. FLP projects are compatible with FL Studio 20+; stems are also provided for Ableton Live and Logic Pro X users.
Do you offer technical support?
Yes! Technical support for downloads, membership access, and product usage is handled via email. We aim to respond within 24 hours on business days. For quick community help, join our Discord and tag @support.
How do I create an account?
Click My Account in the main menu.
Fill in your email address and choose a password.
You’ll receive a confirmation link—click it to activate your account.
Once active, you can view purchases, subscriptions, and download history.
Do you charge VAT or tax?
South African customers: VAT (15%) is charged automatically if you’re shipping to an SA address and we’re VAT-registered.
International customers: Exports of digital goods are zero‑rated by default—no VAT or sales tax is added.
Other local taxes: It’s your responsibility to declare any digital service taxes in your country.
Can I get a discount code?
Occasionally we run promotions—subscribe to the newsletter or follow our social media to receive exclusive coupon codes (e.g., for bundle deals, seasonal sales, or membership upgrades).
What if I lose my download links?
No worries. Log into My Account → Orders, find your purchase, and click Re-download. You have up to 5 re-downloads per order. If you hit the limit or still can’t access the files, email support@youngerstudios.co.za with your order number.
Which DAWs and systems are supported?
FL Studio (20+): Full project files (.flp)
Ableton Live & Logic Pro X: Stems (.wav) included
Windows & macOS: All samples are cross‑platform compatible
Mobile DAWs (e.g., FL Studio Mobile, GarageBand): Use stems and one‑shots—full FLP compatibility is desktop only.
How do I update my account details?
Go to My Account → Account Details.
Edit your name, email, or password.
Click Save Changes.
Is there a community or forum?
Join our Discord server (link in the footer) for beat‑making chats, peer feedback, live Q&A sessions, and early access events. It’s free to join with any account.
How secure is my data on your site?
SSL encryption on all pages
Two‑factor authentication available for accounts
Secure hosting (Hostinger) with regular backups
We comply with POPIA and GDPR best practices—see our Privacy Policy for full details.
How can I stay updated on new releases?
YouTube: Subscribe and hit the bell icon for drop alerts (15K+ community)
Newsletter: Sign up for monthly roundups and exclusive freebies
Instagram & Twitter: Follow @youngerstudios for daily behind‑the‑scenes posts and sound teasers